The booking shall be treated as confirmed when the full payment in advance has been provided. When making a booking, your name, address, email address, arrival- and departure time as well as method of payment are required.
A room reservation is binding once it has been confirmed verbally or in writing and you have received a reservation confirmation.
Reservations require a 50% prepayment at the time of booking. The remaining balance is due 2 weeks prior to arrival.
Credit card guarantee is required for all bookings when confirming the reservation. To guarantee the reservation the hotel will need the following information: your name, credit card number, credit card expiry date, credit card CVC/CVV code, address, phone number and email address.
Credit card used for guaranteeing the stay may also be used for charging any incurred costs related to cancelled or no-show reservations.
The deposit is only refundable if the reservation is cancelled more than 30 days prior to the scheduled arrival date.
Cancellations made at least 14 days prior to your confirmed arrival date will result in a 50% refund of the total booking amount. Cancellations made less than 14 days prior to arrival will lead to 100% forfeiture of payment.
Early Departure forfeits remaining balance and will be retained by Coastal Serena.
Coastal Serena may cancel a reservation. In the event of such cancellation, the guest shall be informed immediately and shall be offered a full refund of any and all sums paid.
Coastal Serena and its hosts exclude any liability exclusively.
For accidents in the terrain and in the accommodations we disclaim any liability. The guests are not insured by us.
Coastal Serena encourages clients to purchase a travel insurance to cover emergencies resulting in cancellations after the final payment has been made.
Coastal Serena's liability for any loss or damage suffered by guests shall be limited to that which arises out of the negligence of the Hotel's employees, subcontractors or agents.
The studio apartement is at your disposal from 4:00 pm on the day of arrival. On your departure day the room must be vacated by 11:30 am. Early Check-in or Late Check-out might be discussed with the team of Coastal Serena in advance and is subject to availability.
You can store your luggage before check-in or after checkout.
For safety reasons, only checked-in guests are allowed on private premises and the maximum capacity per room may not be surpassed.
We follow good manners and rules at Coastal Serena. In case of breaking these rules you may be immediately removed from the premises. In such cases you are still obliged to pay for the accommodation and additional services ordered. You are not eligible to claim a refund for payments already made.
As a guest you are responsible for damage caused on purpose or by accident by you. This applies to furniture and other equipment. The responsibility for caused damage is determined by general principles.
In case of extraordinary soiling of the accommodation or its infrastructure, an additional cleaning fee of USD 50 to USD 250 is to be paid. Should the accommodation not be usable the next day due to contamination or damage, compensation may be required.
Coastal Serena is a smoke-free place, Guests are not permitted to smoke in rooms or public areas. Coastal Serena is entitled to collect fine for smoking in rooms or public areas
Pets are not allowed at Coastal Serena.
Coastal Serena accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures
Your trust is important to us. We take the protection of your personal data very seriously and treat your personal data confidentially and in accordance with the statutory data protection regulations. If you use this website, various personal data will be collected. Therefore, we would like to use this data protection declaration to inform you about the type, scope and purpose of the personal data we collect, use and process.
For security reasons and to protect the secure transmission of confidential data, such as inquiries via the contact form, the site uses SSL encryption. You can recognize an encrypted connection by the lock symbol in the address line of your browser and the URL beginning with https:// and not with http://. If SSL encryption is activated, the data you send to us cannot be read by third parties. However, we would like to point out that data transmission on the Internet can have security gaps.
The data processing on this website is carried out by the responsible body.
Firstly, your data is automatically recorded by IT systems when you visit this website. The device (PC, tablet, mobile phone, etc.) with which you access our site automatically transmits server log data (connection data) to us or to our provider.
In addition to the server log files mentioned, cookies are automatically stored on your computer when you use our website.
Lastly, your data will be recorded if you provide it to us, for example by entering your data in our contact or booking form.
server log files: If you only use the website for informational purposes, i.e. if you do not provide us with information (e.g. via the contact form), we only collect the data that your browser transmits to our server. If you want to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure stability and security: IP address, Date & time of the request, content of the request, referrer URL, Browser type and version, type and version of operating system. The IP addresses are only stored to the extent necessary to provide our services. Otherwise the IP addresses will be deleted or made anonymous.
Cookies: When you visit our website, your surfing behavior can be statistically evaluated. This is mainly done with cookies and so-called analysis programs. The analysis of your surfing behavior is usually anonymous; surfing behavior cannot be traced back to you. A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your browser on your computer or mobile device. They do not cause any damage. Cookies cannot run programs or transmit viruses to your computer. We use cookies to provide you with the best usability. Some cookies remain stored on your device until you delete them. They enable us to recognize your browser during subsequent visits.
Personal data: The contact form has the following mandatory fields: name and email address. The booking form additionally requests information concerning your address and payment information.
log-data: We only use the log data to get an overview of your user behavior. They help us to see how often and on which days our site is visited most frequently. In this way, we can gain insights into which content is of interest to you and react accordingly.
cookies: Cookies are only used to make our offer more user-friendly and effective for you.
personal data: We request the data that you send us via the contact or booking form so that we can prepare your stay, contact you with questions or to respond to your request. There is no further use. Of course, we do not pass this data on to third parties without your consent; exceptions are credit card data, which we transmit to the bank(s)/the payment provider involved in order to enable them to debit your purchase. The data you enter in the contact form will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for using the data no longer applies (e.g. after your request has been processed).
You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction, blocking or deletion of this data. You can contact us at any time if you have any further questions on the subject of data protection.
You have the following rights towards us with regard to your personal data:
We hereby object to the use of contact data published as part of the imprint obligation to send unsolicited advertising and information material. The site operators expressly reserve the right to take legal action in the event of unsolicited advertising being sent, such as spam e-mails.
The responsible body for data processing on this website is: Coastal Serena, Playa Najayo, Calle Villa Coralys 25, Sabana Media 9100, Dominican Republic, +1 829 882 6490, CoastalSerena.rd@gmail.com
Responsible for the content of the pages
Coastal Serena
Playa Najayo,
Calle Villa Coralys 25,
Sabana Media 9100,
Dominican Republic
+1 829 882 6490
CoastalSerena.rd@gmail.com
The copyright for all content on this website lies with Coastal Serena
All texts and links have been carefully checked and are continuously updated. We make every effort to provide correct and complete information on this website, but assume no responsibility, guarantees or liability for the information provided through this website being correct, complete or up-to-date. We reserve the right to change the information on this website at any time and without prior notice and we do not undertake to update the information contained. All links to external providers were checked for correctness at the time of their inclusion, but we are not liable for the content and availability of websites that can be reached via hyperlinks. The provider of the page to which reference is made is solely liable for illegal, incorrect or incomplete content.